Frequently Asked Questions
Everything you need to know about shopping with Hang Eleven
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are free for domestic orders via our online portal.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, Hang Eleven is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our collections to minimize our environmental footprint.
Can I change or cancel my order?
Orders are processed quickly, but we have a 1-hour window for any changes or cancellations. Please contact our support team immediately if you need to modify your purchase.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.